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What is a Star Worth?

Deidre Popovich, Kelli Frias, and Madhu Viswanathan 



Healthcare, like many industries, utilizes a ratings-based system to designate quality among providers.  This 1-5 star ratings system is an attempt to easy qualify information for consumers; however, we know little about how it impacts their perceptions of quality and affordability.  This work will explore this gap in understanding and provide implications for policymakers, healthcare providers, and consumers.

Working Paper

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